For boutique hotels

Hotel software for boutique hotels that a small team can run

A boutique hotel lives on direct guests, personal service and a handful of people who each do several jobs. Hemmz puts the booking engine, the front desk, housekeeping and the bill on one platform, so those few people work from the same list.

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The entrance of a small hotel on a cobbled old-town street in morning light, with a pale green door standing ajar, grey shutters, two potted trees and a green bicycle with a basket leaning on the wall.

The problem

What gets in the way

Every booking is typed twice

A booking arrives from the website or by email. Someone copies it into the front desk system, then onto the housekeeping sheet. Each copy is a chance to get a date or a name wrong.

The person at the desk is also the manager

There is no reservations department. Whoever is on shift checks guests in, answers the phone, chases the room that is not ready and closes the day. They need a short list of what is wrong today, not six screens.

We pay commission on guests who already knew us

Returning guests and people who searched for the hotel by name still book through a third party, because booking on our own website is harder. We pay for a guest we had already won.

The personal touches live in one person's head

The flowers for an anniversary, the late arrival, the guest who always asks for the same room. They sit on a sticky note or in a colleague's memory, and they are missed when that colleague is off.

The answer

How Hemmz helps

Direct bookings without commission

Available to founding propertiesBooking engine

Guests book rooms, packages and paid extras with you in English, Spanish, Finnish, German or Arabic, and pay a deposit or the full amount online. They can manage or cancel the booking themselves under its terms. Hemmz is sold as a subscription and takes no commission on bookings.

The booking engine's results page for a two-night stay, with three rooms shown as cards with photo, package, nightly breakdown with the VAT included, deposit, balance due at the hotel and a Select button. Illustration with sample data.

One overview for whoever is on shift

Available to founding propertiesProperty management

An online booking lands on the arrivals list without anyone retyping it. The overview opens the day with what needs attention: arrivals, departures, rooms not ready, unsettled bills and rooms out of order. Check-in, the folio, the invoice and the night audit all start from the same reservation.

Room planning for the week: the twelve rooms grouped by room type, each stay drawn as a bar across the nights, today marked, one room blocked for maintenance, and the stays that still need a room. Illustration with sample data.

Rooms cleaned and released from a phone

Available to founding propertiesHousekeeping and maintenance

A housekeeper sees their round on their own phone and takes each room from dirty through cleaning to cleaned. The desk inspects the room and releases it as ready, and check-in is refused until then. A fault becomes a work order that can hold the room out of use until the repair is approved.

The housekeeping board: a small hotel's rooms for the day, arrivals first, each with its state (cleaning step or occupied), the time it must be clean by, who cleaned and inspected it, and the next action. Illustration with sample data.

Extras and returning guests on the record

Available to founding propertiesExperiences, add-ons and loyalty

A welcome in the room or a breakfast tray is a paid add-on on the stay, with its date, its time and the guest's note. Housekeepers see the add-ons due in the rooms on their round. Returning guests can earn points and rise through the tiers of your own loyalty programme.

The experiences sessions list for the sauna evening: dates and times with capacity, places booked, places remaining and each session's open, closed or cancelled status. Illustration with sample data.

Online travel agencies, in development

In developmentChannel connections

Channel connections are being built to send your availability and rates to online travel agencies through a channel manager, and to bring their bookings into the same reservations list. This is in development. No channel is connected for any property yet, so your present channel arrangements stay in use.

The channel setup screen in development: the channel manager, a connection status of not connected yet, and the match between the property's room types and rate plans and the channel manager's own codes. Illustration with sample data.

Questions

Questions hoteliers ask

Is Hemmz available for boutique hotels now?

It is available to our founding properties, who are rolling it out with us stage by stage. It is not yet offered as a self-service product. Ask for a demo and we will tell you plainly whether it fits a hotel like yours.

Is it too much system for a hotel with a few rooms?

You take the parts you need. A property can start with the booking engine and move the front desk later, as long as we agree which system holds availability at each stage. Each staff role sees what its job needs, so a housekeeper opens a list of rooms and the desk opens the day's arrivals.

Do you charge commission on direct bookings?

No. Hemmz is sold as a subscription and takes no commission on bookings. Guests pay online through a payment provider, and card details go from the guest's browser to that provider without reaching Hemmz servers.

Can we keep selling through online travel agencies?

For now, yes, through the channel manager you use today. Channel connections in Hemmz are in development and no channel is connected for any property yet, so we agree with you which system holds availability while your front desk moves across, and how online travel agency bookings reach Hemmz in the meantime. Your current systems stay in use until each replacement has been tested and accepted.

See Hemmz for yourself

Tell us about your property. We will show you the platform on a call and answer plainly what is ready today and what is still coming.

Request a demo