Agencies and companies

A travel agency and corporate booking portal for your hotel's contracted rates

Give each agency and company an account with its negotiated rate, its own portal login and a record of what it owes. Partners book and follow their own reservations, and your team keeps control of rates, credit and commission.

Available to founding properties

A direct portal for the partners you already work with. It does not connect to global distribution systems, and commission payouts are recorded, not sent.

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A woman wearing a telephone headset talks and gestures at a wooden desk behind an open laptop seen from the back, with travel brochures, a cup and a potted plant beside it and a bright window to the left.

An agency account opened in the console: its negotiated contracts, the stays sold to it, and its receivables ledger with the balance, how late the open charges are and the credit headroom. Illustration with sample data.

Partners book their contracted rate themselves

An agency's booker signs in, searches the account's negotiated rates and books through your checkout. A company's traveller types an access code on your booking engine and gets the company's rate. Fewer bookings arrive by email to be retyped.

You know what each account owes

Every account has a ledger of charges, payments, credit notes and write-offs, with open charges aged by how late they are. A credit limit is checked before a booking is confirmed, not discovered at month end.

Commission is settled from a statement

Commission is calculated per booking and collected onto a statement for the period. The agency sees the same figures in its portal, requests the payout, and raises a dispute there if commission is missing.

Accounts and contracted rates

An account is a company or a travel agency, with its legal name, tax ID, address, contact, currency, payment terms, credit limit and commission. A contract gives the account a percentage discount or a fixed nightly rate, for chosen dates, at one property or every property, on one rate plan or all of them.

Each contract has an access code for the booking engine
A traveller types the code at search to see the contracted rate
Bookings made on a contract are attributed to the account automatically
Suspending an account stops every portal login on it

The partner portal

Agencies and companies sign in on their own page, separate from the staff console, and see the bookings that belong to their account and no others. Each person has an individual login that your team links to the account and can revoke. The portal offers a new booking once the account has a contract.

Four levels of access: viewer, booker, finance and manager
Search contracted rates, hold a room and finish through the hotel's online checkout
Review the cancellation charge and cancel an eligible booking under its original terms
Send a change request, which staff review and confirm
Bookings, room nights, cancellations and booked revenue for the account
A team page where a manager asks for new logins, which the hotel approves

Billing to the account and receivables

A stay booked on an account is invoiced to the company's registered name, tax ID and address, with the guest named underneath. Ledger entries are never edited: a correction is a new entry. A charge takes its due date from the account's payment terms on the day it is raised.

Open charges aged as current, 30, 60, 90 and over 90 days
Balance, open charges and room left under the credit limit shown apart
The limit counts what is billed and unpaid plus what is confirmed and not yet billed
A booking that would pass the limit is refused, with the figures shown
Reverse-charge treatment on the invoice where the property's accountant confirms it applies

Commission, statements and payouts

An agency's commission is taken on the accommodation part of a stay, net of taxes and fees. The hotel issues a statement for a period, and the agency downloads it from the portal. A payout can be requested once the stay is finished and fully paid and the statement has been sent. The hotel approves the request, pays the agency by bank transfer outside Hemmz and records the payment reference.

Adjustments are separate signed entries with a reason; an issued statement is never rewritten
Cancelled stays, refunds and open disputes hold a payout back
Disputes raised by the agency against a booking reference, answered by the hotel
Statements export as CSV
An activity history of requests, adjustments and decisions

Step by step

One agency, from contract to commission

01
The revenue manager creates the agency's account with its commission, then adds a contract with the negotiated rate.
02
A login is created for the agency's booker, and the hotel links it to the account.
03
The booker signs in to the portal, searches the contract rate, holds a room and finishes the booking through the hotel's checkout.
04
The reservation appears at the front desk like any other, attributed to the agency.
05
After the guest has stayed and paid, the hotel issues the period's commission statement.
06
The agency requests the payout in the portal. The hotel pays by bank transfer and records the reference.

Questions

Questions hoteliers ask

Is the agency and company portal available now?

It is built and available to our founding properties, who roll it out with us stage by stage. It is not offered as a self-service product. We suggest starting with the agencies and companies you already have agreements with.

Does the portal connect our hotel to a GDS?

No. It is a direct portal for partners who already have a relationship with your hotel. It does not make the property bookable through global distribution systems, and we do not claim any such connection.

Can partners change or cancel bookings themselves?

A booker can cancel an eligible booking under its original terms after seeing the charge. Changes are different: the partner sends a change request and your staff review and confirm it. Partners cannot waive a charge or mark money as paid.

Does Hemmz pay commission to agencies for us?

No. Hemmz calculates commission, issues statements and tracks payout requests, approvals and disputes. The money is sent by your own bank transfer, and you record the reference against the request. The portal does not collect bank details.

Can a company book through the portal and pay later on invoice?

Portal bookings go through the hotel's normal online checkout. The portal has no separate pay-on-invoice checkout. Stays on an account are still invoiced to the company, and the account's credit limit is checked before a booking is confirmed.