Housekeeping and maintenance

Housekeeping software for hotels that tells the front desk when a room is ready

Every room moves from dirty to cleaning, cleaned, inspected and ready, and the desk cannot check a guest in until it gets there. Housekeepers work from a phone, and a fault found on the round becomes a maintenance work order with a named person and a due time.

Available to founding properties

Work orders hold a description, notes and a history. Photos, parts and recurring maintenance are not part of them.

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A housekeeper in a grey apron leans over a made bed and smooths the white duvet with both hands; a window with a sheer curtain and a linen trolley by the door are behind her.

The housekeeping board: a small hotel's rooms for the day, arrivals first, each with its state (cleaning step or occupied), the time it must be clean by, who cleaned and inspected it, and the next action. Illustration with sample data.

A housekeeper's round on a phone: their rooms in order, the time each must be clean by, a note from the front desk, and one big button for the next step. Illustration with sample data.

No guest is sent to a room that is not ready

Check-in is refused for a room that has not been released as ready. The desk sees the reason on the reservation, and the blocker clears by itself when housekeeping releases the room.

The rooms with arrivals are cleaned first

Each room being prepared for an arrival has a time to be clean by and a time to be ready by. The board sorts the day around them, so a room running late is at the top, not found at the door.

A fault has a person and a due time

A dripping tap reported on the round becomes a work order. It is assigned, worked, checked and approved, and a room that cannot be let is held out of sale until someone clears it.

Room readiness, one step at a time

A room's state moves in a fixed order and no step can be skipped. The person who cleaned the room and the person who inspected it are recorded by name and time. The housekeeper says the room is clean. Somebody else says it is ready for a guest.

Dirty, cleaning, cleaned, inspected, ready
A check-out returns the room to needs cleaning at once
An occupied room cannot be released as ready for another guest, but its stayover clean still appears on the round
Any room can be marked dirty again, with a confirmation if work would be discarded
An inspector can send a room back with a reason, which shows on the cleaner's round
Two people changing the same room never overwrite each other

A housekeeper's round on a phone

Each day the cleaning tasks are drawn up from the bookings: departures, arrivals, same-day turnovers and stayovers. A supervisor puts a colleague on each room. The housekeeper opens their own round on a phone and sees a door number and what the room needs, never the guest's name.

Start, finish or skip a task with one tap
Report a problem from the room's card
Paid extras due in their rooms, without prices or guest contact details
A notice when a room is assigned to them
Installs to the phone's home screen from the browser

Arrival deadlines

A room for today's arrival is measured against the property's check-in time, less an allowance for inspection. The board groups rooms as due soon, late, awaiting inspection, blocked and ready. For a stay in two rooms it says one of two rooms ready, so nobody reads the booking as ready too early.

The desk can agree a different ready-by time for one stay, with a reason
Blocked rooms say why: a late departure, a room out of order, skipped cleaning
Alerts to the cleaner, supervisors and reception are off until the property turns them on
A preview shows what would be sent before alerts are switched on

Maintenance work orders

A work order records what is wrong, where, how urgent it is and who has it. It is reported, assigned with a due time, started, paused while waiting for something, marked done and then approved by a supervisor, who can also send it back. Every step keeps who took it and when.

Four priorities, from low to urgent
Categories such as plumbing, electrical, heating and cooling, furniture and safety
Orders for a room or for a common area of the property
Late orders and urgent ones listed first
Notices in the console when an order is assigned, due soon, overdue or waiting for approval

Rooms out of order

A room can be blocked for a run of nights, or held by a work order until someone clears it. Either way it cannot be assigned or checked into, and the booking engine sells one room fewer of that type on those nights. A work order's hold is refused when a guest is in the room or the night is already sold, and the screen lists the stays to move first. Putting a room back into use does not make it ready. It is cleaned and inspected like any other.

Step by step

One room, from check-out to the next arrival

01
A guest checks out of room 12. The room returns to needs cleaning straight away.
02
The supervisor's board shows room 12 as a turnover with an arrival at 15:00 and puts a housekeeper on it.
03
The housekeeper starts the task on a phone, notices a dripping tap and reports a problem from the same card.
04
The housekeeper finishes. The room shows as cleaned and waits for inspection.
05
The front desk inspects the room and releases it as ready. The arriving guest can now be checked in.
06
The tap is assigned to a colleague with a due time, fixed, and approved by a supervisor.

Questions

Questions hoteliers ask

Is the housekeeping and maintenance software available now?

It is built and available to our founding properties, who roll it out with us stage by stage. It is not offered as a self-service product. Ask for a demo and we will tell you plainly whether it fits a property like yours.

What can a housekeeper see and do?

A housekeeper has their own login and sees their own round for the day: room numbers, what each room needs and when it must be clean. They cannot open reservations, the room plan or guest details. They can clean a room, but releasing it as ready stays with the front desk, a revenue manager or the owner.

Does the housekeeping screen work offline?

No. It can be installed to a phone's home screen, but every room action needs a live connection and nothing is queued while offline. If the connection drops, the screen blocks actions until it is back, so staff never act on stale information.

Does taking a room out of order stop it being sold?

Yes. A block or a work order hold reduces the rooms on sale for that room type on the nights it covers, and the room cannot be assigned or checked into. The hold is refused if a guest is in the room or the night is already sold, and the screen lists the stays to move first.

What do maintenance work orders not cover?

An order holds a description, notes, a due time and its history. Photos, parts, recurring maintenance and logins for outside contractors are not part of work orders. Orders are assigned to your own staff with a console login.