Guides
Practical guides for people who run hotels
Written for owners and managers of independent properties. No sales pitch in the middle: each guide should be useful whichever system you use.
6 minute read
What a hotel night audit is, and how to run one
The night audit is the daily check that every stay, charge and payment is where it should be before the date moves on. This guide explains each step, and what to do when something does not agree.
6 minute read
Running a seasonal resort: the systems that matter
A seasonal resort earns its year in a few months. These are the systems to get right before opening day, with a checklist for opening and closing the season.
6 minute read
How to win more direct bookings and pay less OTA commission
An OTA earns its commission on guests who would never have found you. This guide shows how to stop paying it for the guests who were already looking for your hotel.
6 minute read
Housekeeping room status: a simple system that works
Five room statuses, clear rules for who moves a room from one to the next, and a daily routine that stops guests being sent to rooms that are not ready.
6 minute read
Hotel software for small hotels: what you actually need
A small hotel needs a handful of jobs done reliably, not a long feature list. Here is what to buy first, what can wait and what to ask before you sign.
6 minute read
Hotel PMS migration checklist: how to switch systems safely
Changing property management system goes wrong in predictable places: future bookings, deposits already paid and the first night's close. This checklist covers each one.
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